Privacy Policy

Last updated: July 24, 2026

1. Information We Collect

When you contact us for a quote or service, we may collect personal information such as your name, email address, phone number, property address, billing details, and any photos of work areas you submit to help us assess your needs. During the provision of services, our technicians may also take work progress photos to verify results; we ensure these before/after photos do not identify specific buildings, clients, or occupants without explicit consent.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our cleaning services
  • Process and complete transactions
  • Send you appointment confirmations, reminders, and service updates
  • Respond to your comments, questions, and quote requests
  • Send promotional communications (you can opt out at any time by clicking the unsubscribe link or contacting us directly)

3. Information Sharing & Systems

We do not sell or trade your personal information. We share information only with trusted service providers who assist us in operating our business and serving you, such as Jobber CRM (for scheduling, invoicing, and service records), website analytics, and email communication platforms, subject to strict confidentiality agreements.

4. Data Security

We implement appropriate security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files that a site transfers to your computer's hard drive through your web browser that enables the site to recognize your browser and remember certain information.

6. Compliance and Your Rights

We comply with the British Columbia Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access, correct, or request deletion of your personal information. If you wish to exercise these rights or have inquiries about our data retention practices, please contact us.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Carpetizing
Email: info@carpetizing.com
Phone: (604) 687-8825
Vancouver, BC, Canada

Let's Talk About Your Property

For over 50 years, we've helped property managers and businesses maintain cleaner, longer-lasting properties throughout Metro Vancouver.

Call (604) 687-8825

Let's talk about your property. Most replies within 1 business day.