Terms of Service

Last updated: July 24, 2026

1. Agreement to Terms

By accessing or using Carpetizing's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Carpetizing provides professional floor care and maintenance services including carpet cleaning, tile and grout cleaning, upholstery cleaning, and water extraction services for strata buildings, offices, and commercial properties in Metro Vancouver.

3. Booking and Cancellation

  • All service appointments must be confirmed at least 24 hours in advance
  • Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee
  • We reserve the right to reschedule services due to unforeseen circumstances
  • Emergency water extraction services are subject to technician availability and additional charges; maintenance program clients receive priority scheduling.

4. Pricing and Payment

All quotes provided are estimates based on the information provided by the client. Final pricing may vary based on actual conditions encountered during service.

  • Payment is due upon completion of services unless otherwise agreed
  • We accept major credit cards, e-transfer, and corporate cheques
  • Late payments may be subject to interest charges

5. Client Responsibilities

As a client, you agree to:

  • Provide accurate details regarding surface types, sizes, and conditions.
  • Ensure access to the property at the scheduled time, including providing keys, fobs, or entry approvals.
  • Provide a dedicated parking/loading zone space near building access points for our service vehicles.
  • Provide access to water and electricity sources required to run our professional cleaning equipment.
  • Remove personal breakables, small furniture, and loose items before cleaning. We do not move heavy furniture or specialized equipment.
  • Inform us of any pre-existing surface damage, hazards, or special building rules.

6. Liability and Service Limitations

Carpetizing is fully insured with comprehensive commercial general liability coverage. While we take every precaution to protect your property, we are subject to the following service limitations:

  • We are not liable for pre-existing wear, tear, discoloration, or structural surface defects.
  • We do not guarantee 100% removal of permanent stains (e.g., bleach, chemical burns, old dye transfer, or rust) or deep odours; we offer honest, restorative assessments.
  • We are not liable for shrinkage, delamination, or color bleeding of fabric or upholstery where conditions allow.
  • We are not responsible for damage to aged or deteriorating grout, loose tiles, or compromised silicone seals.
  • For water extraction, our services are limited to surface extraction and drying assistance. We are not a mold-remediation or structural-drying contractor.
  • Any claims of damage must be reported in writing with supporting photos within 48 hours of service completion.

7. Satisfaction Guarantee

We stand behind our work. If you have any concerns regarding the completed service, please contact us within 48 hours and we will work with you to address any reasonable concerns and ensure the quality of our service.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page and will be effective immediately upon posting.

9. Contact Information

For questions about these Terms of Service, please contact us:

Carpetizing
Email: info@carpetizing.com
Phone: (604) 687-8825
Vancouver, BC, Canada

Let's Talk About Your Property

For over 50 years, we've helped property managers and businesses maintain cleaner, longer-lasting properties throughout Metro Vancouver.

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